Shipping & Policies
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ALL SHIPMENTS SHIPPING POLICYAir service may be via UPS, FedEx or US Priority Mail. All orders must be shipped to a street address; we cannot ship to a PO Box. Any wrong addresses given to us will result in additional shipping charges as levied by the delivery company.
Special orders, personalized orders and custom orders will take longer. We will notify you of the approximate delivery time.
Certain larger items may require additional shipping charges (picture frames, sculptures, glass items). This charge is noted in the Product Description.
Any items shipped and either refused by the recipient or returned to us non deliverable are subject to a 25% restocking fee; shipping, handling and insurance costs are nonrefundable
International Orders
All charges include shipping, handling and insurance.
Orders shipped may be subject to customs fees, GST taxes, import duties or other applicable import charges imposed by the destination country. It is solely the responsibility of the customer / recipient to pay these additional charges. These charges vary by country, as they are levied once the package reaches the destination country. Subsequently, we recommend you check with your local customs office for the exact charges, if any.
Since naomie.co.il has no control over these charges we are not responsible as such. There are no returns, refunds or exchanges of any shipments refused by the recipient as a result of these charges. Once merchandise has arrived to the customs office in the destination country the merchandise is the sole responsibility of the customer / recipient.
International Orders are shipped by air, via USPS, UPS or FedEx.
Important Information Regarding Receipt Of Damaged Merchandise
We take great care in packaging your items. Please review the contents of your box to be sure there is nothing missing or damaged. Any missing or damaged items must be reported to us within 24 hours of receipt. The following procedures must be followed for any damaged items.
1. Call UPS (800-PICK-UPS) to start a claim.
2. Keep all of the packaging materials and boxes.
3. Call us (954-663-5500).
Please note if the above instructions are not followed your claim will not be covered under the shipping company’s insurance policy.
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